Return Policy

Our Commitment to You

Once your order has been processed, we will provide a tracking number, and you can check the order status at www.faithindaily.com.

Your Responsibilities for a Successful Return

A return request must be initiated within 15 days of receiving the product. To begin, the order number and the reason for the return are required. Our customer service team will review the submission and, upon approval, provide the next steps. Only items purchased directly from https://faithindaily.com are eligible for return through this process; products bought from authorized retailers must be returned to the original point of purchase.

The returned item must be unused and in its original packaging, complete with all accessories, manuals, and documentation. Any signs of use, including stains, folded cards, or broken seals and plastic foiling, will result in the item being deemed unacceptable. Personalized products are not eligible for a refund or exchange. Faithindaily reserves the right to deny a refund or exchange for any return that does not meet these condition standards. Returns presented without a receipt may be refused, and Faithindaily retains the right to deny any return.

Items that cannot be returned include those purchased through retailers, products that were incorrectly ordered by the customer, and any goods damaged through customer mishandling.

Initiating a Return: What We Need From You

For situations involving a faulty unit, an incorrect item, or damage, the return process is started by contacting Customer Support. The following details must be included:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

A video or photo of the defective product may be a necessary requirement before a refund or replacement can be processed.

Our Process After Receiving Your Return

Processing a return can take up to 14 business days from the date it is received. An email confirmation will be sent once the process is complete. The refund issued may be full or partial, determined by the specifics of the situation.

All refunds are credited back to the original form of payment. For credit or debit card transactions, the refund will be sent to the card-issuing bank within 14 business days of receiving the returned item or the cancellation request. For any inquiries regarding the posting timeline, the card-issuing bank should be contacted directly.

Modifying or Canceling Your Order

To modify or cancel an order, the order number and the desired change must be provided. A cancellation made after an order is placed incurs a cancellation fee of 30% of the Total Price, regardless of how quickly the request is made, as merchant processor fees are charged for cancellations. Orders that have already been packed or shipped cannot be canceled.

Contact for All Return Matters

For any return, cancellation, or to obtain the return address, direct all correspondence to [email protected].