FAQ

Whether you’re placing your first order or managing a return, here’s exactly what happens — and what you’ll need to do — at each step.

Getting Started & Account Management

Creating an account isn’t required to place an order — guest checkout is available. But if you register, you’ll gain immediate access to your order status and order history, a streamlined quick checkout process, and timely updates detailing new releases and special promotions.

Placing & Modifying Orders

You can update your email address, name, or shipping address only before your order is processed or shipped — our support team handles those changes directly. Order contents, however, cannot be modified once placed. Any cancellation made after an order has been placed triggers a 30% cancellation fee of the Total Price, regardless of timing — even if less than one second after submission — to recover non-refundable merchant processor fees. Orders that have already been packed or shipped cannot be canceled.

Payments & Security

All credit card transactions occur on an SSL secure web page; data is SSL-encrypted and transmitted directly to your card provider’s network for authorization. Credit card information is not stored on our servers. We accept VISA, Mastercard, AMEX, and PayPal — but do not accept personal checks, money orders, direct bank transfers, debit cards, or cash on delivery. All prices are displayed in US Dollars, tax-free; if your card is issued in another currency, your final charge reflects the exchange rate applied by your card issuer on the day of processing.

Shipping, Tracking & Customs

Once your order ships, we email tracking information one day after shipment — and tracking typically becomes active within 24 hours post-shipment. Delivery time depends entirely on the shipping option you selected. Free shipping applies only to orders meeting the minimum amount requirement and excludes discounted, sale, oversized, or overweight products; all qualifying free shipments use economy shipping. You’re solely responsible for import duties, taxes, and customs fees upon arrival at your final destination — Faithindaily does not cover these charges and is not liable for customs-related delays.

Returns, Refunds & Defects

To initiate a return, you must contact us within 30 days of receiving your order; returned items must be in original condition with intact packaging. Final sale items — including personalized, hygiene-sensitive, and digital goods — are excluded from returns (full list available on our Returns Policy page). If you receive a defective, incorrect, or damaged item, you must submit a claim within 7 days of receipt and include your order number, clear photographs of the issue, and all package receipt references. Processing your return takes up to 14 business days from the day Faithindaily receives it. Refunds are issued to your original payment method; for credit or debit card payments, the card-issuing bank processes the refund within 7–10 business days after receipt of the returned item or cancellation request — this timeline is outside our control.

Promotions & Discounts

Promotion and discount codes cannot be combined unless explicitly stated otherwise. No exceptions apply — stacking is disabled at checkout unless a specific campaign permits it. Still have questions? Reach out to our support team at [email protected] — we respond within 24 business hours.